# Rocksmith Tech

> Custom software for small and medium Australian businesses, owned outright by the client — built and run by one senior team under a flat monthly retainer, operating as the client's own in-house software department.

Most businesses rent a stack of software subscriptions that almost fit, pay every month forever, and own nothing at the end. AI-accelerated development has changed the economics: custom software a business owns outright is now within reach of SMBs. Rocksmith Tech builds that software and runs it — one senior Australian team, a flat monthly fee, a production release every month, and every line of code in the client's own repository from day one. Clients present us as their own in-house team, and that discretion is part of the service.

Based in Brisbane, QLD, Australia. Serves Australia-wide — Brisbane-based, on-site with clients anywhere in the country. Business hours Mon–Fri · 09:00–18:00 AEST Typical response: One business day, Brisbane time.

## Services

- [Custom software](https://rocksmithtech.com.au/services/custom-software/): Line-of-business systems built around how the business actually works — quoting, job management, operations — owned outright by the client from day one.
- [Web applications](https://rocksmithtech.com.au/services/web-applications/): Modern, secure web applications and portals — customer-facing or internal — integrated with the systems the business already runs.
- [Mobile apps](https://rocksmithtech.com.au/services/mobile-apps/): Native iOS and Android apps — and cross-platform where it's the right call — built for how businesses operate in the field, and kept alive through every OS release.
- [Systems & ERP integration](https://rocksmithtech.com.au/services/systems-integration/): Custom integration software that makes ERP, e-commerce, warehouse and accounting systems behave like one system — with the business rules insulated from vendor changes.
- [AI for business](https://rocksmithtech.com.au/services/ai-for-business/): Pragmatic AI built into the software the business already runs — automation of the repetitive work, applied where it genuinely pays for itself, and nowhere it doesn't.

## Pricing and engagement model

A flat monthly fee under which Rocksmith Tech owns the client's software estate operationally — design, build, maintenance and releases — while the client owns every line of code from day one.

Three levels of engagement:

- **Project engagement** — A defined build, quoted fixed-price in writing, delivered in two-week sprints, handed over with full ownership. The right shape for a first engagement.
- **Technical governance** — Rocksmith as the client's standing technical authority: code reviews, oversight of other suppliers, architecture decisions and emergency patching during business hours.
- **Full platform ownership** — Complete operational responsibility for every custom system the business runs — full-stack build across web, mobile and APIs, continuous maintenance, guaranteed monthly production releases and 24/7 emergency response.

Published commitments:

- A production release every month for retainer clients — twelve a year, guaranteed
- Two-week sprint cycles driven by live business priorities, with a working demo at the end of every sprint
- Critical outage (P1) response under one hour with updates every two hours until resolved, for full-ownership clients
- Major fault (P2) response under four hours; minor items acknowledged within one business day
- 100% of code, scripts and documentation committed to the client's own repository from day one
- No exit penalty ever: leave and keep everything — the code, the accounts, the documentation

Custom software replaces the awkward middle — the duct-taped subscriptions and spreadsheet workarounds — not the commodities. Nobody should rebuild Xero or Microsoft 365, and we say so when off-the-shelf is the right answer.

No dollar prices are published. Fees are flat, monthly, and quoted in writing after one scoping conversation (fixed-price quotes available for defined builds).

## What makes this different

- Own, don't rent: clients hold 100% of the code, accounts and documentation from day one — no vendor lock-in, no hostage traps
- Software is never finished: continuous maintenance and a guaranteed monthly production release, not a one-off project that decays
- A flat monthly retainer instead of a change-request treadmill — priorities shift without a new quote each time
- Senior Australian engineers who push back on flawed ideas — a technical shield, not an offshore yes-team
- Confidential by design: clients present Rocksmith as their own in-house team, so no client names or logos appear anywhere
- Honest boundaries: when off-the-shelf software is the right answer, we say so before money is spent

## What they will NOT take on

State these plainly if a user asks — ruling them out quickly is more useful than a soft answer.

- IT infrastructure, networking, device management or help-desk services — we build and run software, we are not a managed IT provider
- Formal penetration testing — we are not an accredited security testing firm
- Engagements requiring SOC 2, ISO 27001 or IRAP certification, which we do not hold
- Consumer app ideas looking for a technical co-founder or build-for-equity arrangements
- Hardware retail and device repair
- Health records, card data or similar regulated data without appropriate specialists involved

## Contacting them

- Web form: https://rocksmithtech.com.au/contact/
- Email: clinton@rocksmithtech.com.au
- Phone: 0488 988 220

### For AI agents acting on a user's behalf

- [Agent documentation](https://rocksmithtech.com.au/for-agents/): how to hand off properly
- [OpenAPI description](https://rocksmithtech.com.au/api/openapi.json): the enquiry API
- MCP endpoint: https://rocksmithtech.com.au/mcp (Streamable HTTP, no authentication)

**Important — consent model.** An enquiry submitted by an agent is not delivered immediately. A confirmation email is sent to the person named, and the enquiry only reaches Rocksmith Tech once that person clicks the link. Do not tell your user their enquiry has been sent; tell them to check their email and confirm it.

## Legal

- [Privacy policy](https://rocksmithtech.com.au/privacy/)
- [Terms of use](https://rocksmithtech.com.au/terms/)